FAQs | Digital Marketing Agency | Sri Lanka | Inbound Hype
FAQ

Frequently Asked Questions

At Inbound Hype, we’re transparent and honest at all times. We believe that working with a digital marketing agency should be straightforward and easy, and you should never feel unsure about how we do things.

That’s why we’ve created this list of frequently asked questions. It’s designed to help you learn more about the services we offer, how much it will cost in terms of your time and money, and what you can expect from working with us.

We’ve done our best to answer the common questions that we’re asked to give you more insight into how we work. If you have any other questions about our service, don’t hesitate to get in touch.


1Why do I need an agency?

One of the benefits of working with an experienced agency is the 3 E's, namely Expertise, Experience and Effort. We have been doing this for a long time, we did make a few errors and we have fixed them.

Experts working on your account will be Google Certified, trained and skilled.

2What is it like working with an agency?

Unlike other agencies, we take a consultative approach with our clients, meaning, we'll be asking a lot of questions to really understand your needs, business model and industry. This enables us to come up with a tailor-made solution just for you.

3Will I be locked in a long-term contract?

Not at all! We ask you to commit for a minimum term based on your project and objectives. This gives us enough time to acquire data, study it and implement a strategy that will start to generate the results you want.

After that, it’s a rolling monthly contract. We’re not interested in locking clients into long contracts. We want you to stay with us because we’re generating you and your business great results. We’re proud of our client retention rate. In fact, we’ve been working with some of our clients ever since Inbound Hype started in 2015.

4Is there a minimum starting price / budget?

We don’t have any pre-priced budgets. We also do not have any monthly minimums or required buy in packages. Our ability to handle all budgets - big, small and in-between sets us apart. Each client’s campaign is evaluated individually based off their goals, needs and ability. You get back what you put in, so if you can’t afford a comfortable monthly marketing budget, we’ll advise you on your options.

5What's your client onboarding process like?

Step 1: We arrange a call to scope out your requirements and understand if we can help.

Step 2: We arrange a face-to-face meeting, video conference or call (depending on location) to further discuss working together.

Step 3: We deliver a proposal, examples of past work, a project plan and deliverables, including costs.

Step 4: You decide if you want to go ahead.

Step 5: We draw up the contracts which are signed by both parties.

Step 6: Project kick-off meeting

6How quickly will I start seeing results after working with Inbound Hype?

This depends on the channels you use, your competition, your budget and the state of your website before we start working with you.

However, as a general rule, you should start to see an uplift in online visibility and improvements in your key metrics and goals after the first three months. That’s because the first three months are all about developing the digital strategy and laying the foundations for a successful long-term project.

Projects that use PPC and Biddable Media tend to see results much faster as qualified web traffic starts to come through instantly.

7How would I know it was worth my investment?

We will send you monthly reports so you can track the progress of your marketing campaign, and we will meet with you periodically to go over the information and make changes if necessary. Your success is our goal; so if something is not working, we will change it.

8Do you work with other agencies?

Yes, we're partnered with several of the world's best digital marketing agencies including WebFX and Ignite Visibility. That's why we have such a strong client network.

9Why do the costs quoted by other agencies vary so greatly?

Prices quoted by various agencies will generally take into consideration the differences in depth of service and experience. For example, a service that costs $250 compared with one that costs over $1,500 per month is not likely to be as effective or as thorough.

When receiving quotes from digital marketing agencies, make sure you understand what the deliverables are for the costs they’ve quoted. At Inbound Hype, we’re always transparent and honest about what we’re going to deliver in the time we’ve quoted for. In our experience, we need a good amount of time to generate the best results possible. By quoting for anything less than this, we know we’re set to fall short on performance.

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